The frankly shoddy customer support I got from Hewlett Packard led me to try and track down their head of Customer Services; you know, just to let them know that they suck, like you do. Instead, I found this:
About Us: Corporate Objectives:
To provide products, services and solutions of the highest quality and deliver more value to our customers that earns their respect and loyalty.
Underlying beliefs supporting this objective:
- Our continued success is dependent on increasing the loyalty of our customers.
- Listening attentively to customers to truly understand their needs, then delivering solutions that translate into customer success is essential to earn customer loyalty.
- Competitive total cost of ownership, quality, inventiveness, and the way we do business drives customer loyalty.
Well, at least the grammar is better.