Friday, July 27, 2007

The USPS willfully ignores a customer's questions.

Oh, I do love stock responses that *completely ignore* the question asked. Viz:

Customer (KIM PLOWRIGHT) - 07/27/2007 04:27 AM


[tracking number] - this packet is showing as having attempted delivery at 12am on July 25, 2007.

That's midnight...

Could you confirm if USPS uses Royal Mail in the UK to attempt delivery? In this case, is Midnight the time at which the package left USPS and was handed to the Royal Mail?

I have had no confirmation through my letterbox to say any delivery was attempted, and I don't know how to track this package or ring to arrange a time when I'm going to be in... and not asleep!


Response (Angelique M) - 07/27/2007 07:43 AM

Thank you for contacting us about item number, [tracking number].

We attempted to deliver your item in GREAT BRITAIN at 12:00 AM on July 25, 2007.

For further assistance regarding this item, the United States sender must call 1-800-222-1811:

Monday through Friday -- 8:00 AM to 9:30 PM Eastern Time
Saturday -- 9:00 AM to 7:00 PM Eastern Time
Sundays & Major Holidays – Closed

If I can be of assistance to you in the future, please don't hesitate to contact me.

Thank you for choosing the United States Postal Service®.



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