Friday, January 13, 2006

Corporate Objectives

just another post about corporate idiocy; a topic close to my heart after 8 years in a corporation with a tendency towards the encouragement of idiocy.

The frankly shoddy customer support I got from Hewlett Packard led me to try and track down their head of Customer Services; you know, just to let them know that they suck, like you do. Instead, I found this:

About Us: Corporate Objectives:

To provide products, services and solutions of the highest quality and deliver more value to our customers that earns their respect and loyalty.
Underlying beliefs supporting this objective:

  • Our continued success is dependent on increasing the loyalty of our customers.

  • Listening attentively to customers to truly understand their needs, then delivering solutions that translate into customer success is essential to earn customer loyalty.

  • Competitive total cost of ownership, quality, inventiveness, and the way we do business drives customer loyalty.

Well, at least the grammar is better.

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